Privacy

Privacy policy

1) Information on the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 Responsible for the data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is SanaExpert GmbH, Schillerstr. 40, 80336 Munich, Germany, Tel.: 089 / 550 547 334, Fax: 089/ 550 547 369, E-Mail: service@sanaexpert.de. The controller of personal data is the natural or legal person who decides, alone or jointly with others, on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock icon in your browser line.

2) Data collection when visiting our website

When using our website in an informative way, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following information, which is technically necessary for us to show you the website:

  • Our website visited
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (possibly: in anonymized form)

The processing is carried out in accordance with Art. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or otherwise used. However, we reserve the right to check the server log files retrospectively if specific indications indicate illegal use.

3) Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). When cookies are set, they collect and process specific user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predetermined duration, which may vary depending on the cookie.

In some cases, the cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as individual cookies implemented by us also process personal data, the processing takes place in accordance with Art. b GDPR either for the implementation of the contract or in accordance with Article 6 (1) lit. f GDPR in order to safeguard our legitimate interests in the best possible functionality of the website as well as afriendly and effective design of the page visit.

We may work with advertising partners to help us make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive (third-party cookies) when you visit our website. If we cooperate with the above-mentioned advertising partners, you will be informed individually and separately about the use of such cookies and the extent of the information collected in each case within the following paragraphs.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browsers under the following links:

Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=d&lrm=e&nswer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.html

Please note that if cookies are not accepted, the functionality of our website may be limited.

4) Contacting

Personal data is collected as part of the contact with us (e.g. via contact form or e-mail). The data collected in the case of a contact form can be seen from the respective contact form. This data will be stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Art. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. b GDPR. Your data will be deleted after final processing of your request, this is the case if it can be inferred from the circumstances that the affected facts have been finally clarified and provided that there are no legal retention obligations.

5) Data processing when opening a customer account and for contract processing

Pursuant to Art. b GDPR will continue to collect and process personal data if you provide it to us for the performance of a contract or when opening a customer account. The data collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the controller. We store and use the data you provide for the execution of the contract. After the complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and will be deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we inform you below.

6) Use of your data for direct marketing

6.1 Sign up for our e-mail newsletter

When you subscribe to our e-mail newsletter, we regularly send you information about our offers. Mandatory information for sending the newsletteris your e-mail address alone. The provision of additional data is voluntary and is used to address you personally. For sending the newsletter we use the so-called double opt-in procedure. This means that we will not send you an e-mail newsletter until you have expressly confirmed to us that you consent to the sending of newsletters. We will then send you a confirmation e-mail asking you to confirm by clicking on a corresponding link that you want to receive newsletters in the future.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. a GDPR. When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of the registration in order to be able to understand a possible misuse of your e-mail address at a later time. The data collected by us when registering for the newsletter will be used exclusively for the purpose of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the person responsible above. After unsubscribing, your e-mail address will be deleted immediately in our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

6.2 Advertising by letter mail

Based on our legitimate interest in personalised direct marketing, we reserve the right to change your first and last name, your postal address and - insofar as we have received this additional information from you in the context of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business name in accordance with Art. 6 sec. 1 lit. f GDPR and use it for sending interesting offers and information about our products by letter mail.

You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.

7) Data processing for order processing

In order to process your order, we cooperate with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery in the course of the contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution as part of the payment processing process, if this is necessary for payment processing. If payment service providers are used, we provide explicit information below. The legal basis for the transfer of the data is Art. b GDPR.

8) Online marketing

8.1 Google AdSense

This website uses Google AdSense, a web ad service of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google AdSense uses so-called "DoubleClick DART cookies" ("Cookies"). These are text files that are stored on your computer and allow an analysis of your use of the website. In addition, Google AdSense also uses so-called "web beacons" (small invisible graphics) to collect information, which can be used to record, collect and evaluate simple actions such as visitor traffic on the website. The durthe cookie and/or web beacon generated information (including your IP address) about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google uses the information obtained in this way to evaluate your usage behavior with respect to the AdSense ads. The IP address transmitted by your browser as part of Google AdSense will not be merged with other data from Google. The information collected by Google may be transferred to third parties if required to do so by law and/or if third parties process this data on Google's behalf.

The described processing of data is carried out in accordance with Art. f GDPR for the purpose of targeting the user for the purpose of targeting third parties whose advertisements are displayed on this website based on the evaluated user behaviour. At the same time, the processing serves our financial interest in exploiting the economic potential of our website by displaying personalised third-party advertising for a fee.

Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU.

For more information on Google's privacy policy, please visit the following Internet address: http://www.google.de/policies/privacy/

You can permanently disable ad preferences by preventing them by setting your browser software accordingly, or by downloading and installing the browser plug-in available at the following link:
http://www.google.com/settings/ads/plugin?hl=de

Please note that certain features of this website may not be used or may be limited if you have disabled the use of cookies.

8.2 Using Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. We are therefore interested in displaying advertisements that are of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through AdWords customers' websites. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will find out the total number of users who clicked on their ad and have been redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users. If you are not participating in trackingyou can block this use by disabling the Google Conversion Tracking cookie via your Internet browser under User Settings. They are then not included in the conversion tracking statistics. We use Google Adwords on the basis of our legitimate interest in targeted advertising in accordance with Art. 6 sec. 1 lit. f GDPR.

Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU.

For more information on Google's privacy policy, please visit the following Internet address: http://www.google.de/policies/privacy/

You can permanently disable ad preferences by preventing them by setting your browser software accordingly, or by downloading and installing the browser plug-in available at the following link:
http://www.google.com/settings/ads/plugin?hl=de

Please note that certain features of this website may not be used or may be limited if you have disabled the use of cookies.

9) Web Analytics Services

Google (Universal) Analytics

- Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by means of truncation and excludes direct personal access. The extension will shorten your IP address from Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, such processing shall be carried out in accordance with Art. f GDPR based on our legitimate interest in statistical analysis of user behaviour for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that prevents the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, delete youre Cookies in this browser, you need to click this link again):   Disable Google Analytics
Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU.
For more information on how google analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

10) Rights of the person concerned

10.1 The applicable data protection law grants you comprehensive data subjects' rights (information and intervention rights) with regard to the processing of your personal data, about which we inform you below:

  • Right of access pursuant to Article 15 GDPR: In particular, you have the right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or become disclosed, the planned storage period or the criteria for determining the retention period, the existence of a right to rectification, deletion, restriction of processing of the data. , opposition to the processing, complaint to a supervisory authority, the origin of your data, if not collected by us from you, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved and the scope and impact of such processing, and your right to be informed of the guarantees provided for in Article 46 GDPR when your data is transferred to third countries;
  • Right to rectification in accordance with Article 16 GDPR: You have the right to immediate rectification of any inaccurate data concerning you and/or completion of your incomplete data stored by us;
  • Right to erasure in accordance with Art. 17 GDPR: You have the right to request the deletion of your personal data if the requirements of Art. 17 sec. 1 GDPR are met. However, this right does not exist, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • Right to restrict processing in accordance with Article 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is verified, if you refuse to delete your data due to improper data processing and instead request the restriction of the processing of your data if you need your data to assert, exercise or defend legal claims , since we no longer need this information after the purpose has been achieved, or if you have objected on the grounds of your particular situation, as long as it is not yet clear whether our legitimate reasons prevail;
  • Right to information pursuant to Article 19 GDPR: If you have asserted the right to rectification, erasure or restriction of the processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed this rectification or deletion of the data or restriction of the processing, unless this proves impossible or involves a disproportionate effort. They have the right to be informed of these recipients.
  • Right to data portability in accordance with Article 20 GDPR: You have the right to
which you have provided to us in a structured, common and machine-readable format or to request the transmission to another controller, insofar as this is technically feasible;
  • Right to revoke consents given in accordance with Art. 7 sec. 3 GDPR: You have the right to revoke once a given consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing can be based on a legal basis for non-consent processing. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation;
  • Right to appeal under Article 77 GDPR: If you consider that the processing of personal data concerning you is in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

    • 10.2 WIDERSPRUCHSRECHT

    IF WE ARE IN THE FRAME OF AN INTEREST DEVELOPMENT YOUR PERSONAL DATA OF OUR EXPERIENCE OF INTEREST, YOU HAVE THE EVERY RIGHT, FROM THE RIGHT TO BE FROM YOUR SPECIAL SITUATION, AGAINST THIS PROCESSING AGAINST THE FUTURE.
    USE OF YOUR DISCLAIMER, WE ARE ENDING THE PROCESSING OF THE RELATED DATA. A FURTHER STAY BUT RESERVED WHEN WE CAN USE RECOMMENDED REASONS FOR THE PROCESSING THAT YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR WHEN THE PROCESSING OF THE EXPERIENCE,

    WILL BE YOUR PERSONAL DATA OF US PROCESSED TO USE DIRECT DATA, HAVE THE RIGHT TO AT ANY TIME AGAINST THE PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF THE PERSONAL DATA. YOU CAN EXERCISE THE CONTRADICTION AS DESCRIBED ABOVE.

    USE OF YOUR RIGHT RIGHT, WE END THE PROCESSING OF THE RELATED DATA FOR DIRECT ADVERTISING PURPOSES.

    11) Duration of storage of personal data

    The duration of the storage of personal data is determined by the respective statutory retention period (e.g. commercial and tax retention periods). After the expiry of the period, the corresponding data will be routinely deleted, provided that they are no longer necessary for the performance of the contract or initiation of the contract and/or if there is no legitimate interest in the further storage on our part.